Our Guarantee & Warranty - Ashby Chimney San Diego

The Ashby Chimney San Diego Guarantee

Ashby carries ash right in the name, fitting for the people whose job is to clean it out. Since 2002, Ashby Chimney San Diego has stood behind every sweep, every inspection, and every repair with the same old-fashioned approach: say the price, show up in the window, leave it cleaner, put the guarantee in writing, and come back if it fails. That’s the Kingswell Way, the standard Nathan Corliss and every independently owned Kingswell location operates under. For a San Diego homeowner, that means you never wonder what a job will cost, when we’ll arrive, or what happens if something goes wrong. You get it on paper before we start.

Call (619) 693-1499

What’s Covered

• Workmanship on every repair. If a covered repair fails within the guarantee period, we return and correct it at no charge. That’s the 365-Day Done Right Promise, and it’s included with every repair, not sold as an add-on.
• Written price before any work starts. You’ll see the complete cost on paper before the first tool comes out, so the number on the invoice matches the number we quoted at the door. No surprises, no “while we’re here” add-ons.
• Written guarantee on completion. Every repair job finishes with a written guarantee documenting exactly what was done, what’s covered, and for how long. The Kingswell Guarantee covers the repair for the stated period; if it fails, we return at no charge.
• Clean job site, every time. We leave your hearth, floors, and surrounding area cleaner than we found them. Drop cloths go down before we start, and we haul out every bit of soot, creosote, and debris when we’re done.
• On-time arrival within the scheduled window. When we book your appointment, you get a real window. We show up in that window, in uniform, and we call if anything changes.
• Honest recommendations backed by camera evidence. We never recommend liner or masonry work you can’t verify. If we flag an issue, you’ll see it yourself with our inspection camera before you decide anything.

Our Satisfaction Promise

If you’re not satisfied with the work, we make it right. That’s the 365-Day Done Right Promise in plain terms. Here’s how it works: you call us at (619) 693-1499, a live person answers, and we schedule a return visit. There’s no voicemail loop, no callback form, and no waiting until Monday. We show up, assess what went wrong, and fix it. If a covered repair fails inside the guarantee period, the second visit is completely free. If the issue is something we missed during a sweep or inspection, we’ll address it on the spot or return promptly to resolve it. Nathan Corliss, Owner, is the person accountable for making sure this happens. He’s built Ashby Chimney San Diego on the principle that a guarantee means nothing unless the person who sold it to you is willing to face you again.

The guarantee isn’t a marketing line. It’s the same standard every independently owned and operated Kingswell location follows: put it in writing, honor it when things go wrong, and never make a customer chase us for what we already promised. If a repair fails due to our workmanship or the parts we installed, we return and correct it at no charge. Period. If you’re unhappy with how a sweep went, tell us within a year and we’ll come back and address the concern. That’s what the 365 days means: a full year to call us if something isn’t right.

Licensed & Insured Backing

Paper promises are only as good as the company behind them. Ashby Chimney San Diego is licensed and insured, which means every job carries real financial protection for you and your home. We carry liability coverage in case anything is damaged during our work, and we’re backed by the credentials California requires for chimney work. Nathan Corliss sends background-checked, uniformed technicians on every visit, so you know exactly who is walking into your home and that they’re accountable to the same standard he holds for his own house. The licensing and insurance aren’t the guarantee itself; they’re what makes the guarantee enforceable. When a company says they’ll fix a problem and then actually shows up to do it, you’re dealing with people who have something to lose if they don’t. We do.

What does the guarantee actually cover?

The Kingswell Guarantee covers workmanship on repairs we complete. If a covered repair fails within the guarantee period stated on your paperwork, we return at no charge and correct it. The guarantee is written, not verbal, and it’s included with every repair. Call (619) 693-1499 and we’ll explain exactly what’s covered for your specific job. Estimates are free.

Do I have to buy an extended warranty?

No. The written guarantee is included with every repair we complete. We don’t sell it as an add-on, and we don’t ask you to pay extra for coverage that should come standard. The materials we use come from established chimney-trade brands including DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, so we’re confident standing behind the work. If a covered repair fails, the second visit is free. That’s the whole point.

What happens if I’m not happy with a sweep?

The 365-Day Done Right Promise applies to every job we do, not just repairs. If a sweep or inspection wasn’t done right, tell us within a year and we’ll return and address it. Call (619) 693-1499, speak to a live person, and we’ll schedule the return visit. No charge. Nathan Corliss oversees every guarantee claim personally.

Is my chimney work covered by insurance claims?

That depends on your policy and the nature of the work, but we provide the documentation you’ll need if you’re filing a claim for chimney damage. Our inspection reports include camera photos, so you have evidence for your insurance company. Call (619) 693-1499 and we’ll walk you through what we provide. Estimates are free.

Written by Nathan Corliss, Owner at Ashby Chimney San Diego, serving San Diego since 2002.